I've only been in touch with Bluehost customer service once, and that was to ask a really obscure question about PHP security for an article I was writing. I half expected them to brush me off since the question wasn't really relevant to anything they were doing for me, but they didn't. It took 2 or 3 minutes (which was totally ok based on how obscure my question was) and then came back with an intelligent answer and explanation. I was pleased.
I did not shop around when I originally bought hosting from Bluehost, and a couple of times I've thought to myself: "I really should check out some other hosting providers". However, every time I do I come away unconvinced that there's anyone else that offers a better setup for my hosting needs at a better price.
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