I have used InMotion Hosting for around 10 years. The technical documents are very good and suprisingly, most of the time I can figure out what to do by the online instruction. However, if I am unable to understand what to do and need to call, the guys at inMotion Hosting absolutely provide the best customer service.
I don't know as much as I should about dot coms and hosting. And I am awful at explaining what I need. The people at inMotion are so patient and have the unique ability to explain how things work. Yesterday, I worked with a guy, who explained the VPN over shared hosting, provided pricing, filled out the form my developer needed, and otherwise took care of me as if I were the only person submitting a support ticket. And this is the type of customer service I get EVERY time I call or write. A couple of months ago, my husband decided to use Wix for one of his sites and honestly, I was making a mess of things trying to set it up--pointing servers and such. This amazing young man at inMotion fixed everything. A. So if you are looking for a new hosting provider, I highly recommend inMotion Hosting.
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